Frontline Counseling Privacy Policy


Effective Date: May 23, 2025
Last Modified: May 23, 2025

This Privacy Policy outlines Frontline Counseling ("we", "our", or "the Company") practices with respect to information collected from users who access our website at https://www.frontlinecc.org ("Site"), or otherwise share personal information with us (collectively: "Users").

We encourage our Users to read this Privacy Policy carefully and use it to make informed decisions.


Grounds for Data Collection


Processing of your personal information (meaning any information which may potentially identify you) is necessary for:

  • Providing you with our services,
  • Fulfilling our contractual obligations to you,
  • Complying with legal and healthcare regulatory requirements (e.g., HIPAA),
  • Protecting our legitimate interests (such as improving services and site security).

By using our Site, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.


What Information We Collect


We collect two types of information:


1. Non-personal Information:
 This includes unidentifiable data such as device type, browser type, operating system, language preferences, and pages visited. This data is used to enhance site functionality and user experience.


2. Personal Information:
 This includes:

  • Contact details submitted via our contact form (name, email, phone number),
  • Scheduling information provided through our HIPAA-compliant platform, SimplePractice,
  • Device-related data such as IP address and geolocation,
  • Information provided in therapy-related communication through SimplePractice.


How We Receive Information


We collect information in the following ways:

  • Directly from you when you submit forms on the Site or communicate with us,
  • Automatically via analytics tools (e.g., Google Analytics),
  • From third-party providers such as SimplePractice, which handles appointments and clinical data securely.


How We Use Information


We use the information to:

  • Respond to inquiries and schedule appointments,
  • Provide and manage therapy services,
  • Comply with health and data privacy regulations,
  • Improve website performance and functionality,
  • Send administrative or service-related messages.


We do not sell or trade your information to third parties. Information is shared only with trusted providers like SimplePractice, which handles data in compliance with HIPAA standards.


Data Sharing and Third Parties


Your data may be shared with:

  • SimplePractice for secure EHR and appointment scheduling,
  • Google Analytics for traffic and performance insights.


We do not use your information for advertising or remarketing purposes. We will only share data to comply with legal obligations or in a corporate transaction (e.g., merger or acquisition).


Cookies and Analytics


We use cookies to improve your site experience. Types include:

  • Session cookies (temporary),
  • Persistent cookies (remain on your device for a set time),
  • Third-party cookies (e.g., Google Analytics).


We do not link cookies to personally identifiable information. You can disable cookies via your browser settings, but this may impact site functionality.

Google Analytics helps us understand user behavior without collecting personal identifiers. Google's use of this data is governed by their own privacy policies.


User Rights


You have the right to:

  • Access your data,
  • Correct inaccurate information,
  • Request deletion of your data,
  • Object to processing,
  • Restrict processing,
  • Withdraw consent at any time (where applicable).


These rights can be exercised via your SimplePractice portal or by contacting us directly.


Retention


We retain personal information as long as needed to provide services and meet legal obligations. Health-related data is retained per HIPAA and state regulations. We securely delete or anonymize data when no longer needed.


Children’s Privacy


Our services are not intended for children under 13. We do not knowingly collect information from minors. If you believe we have collected such data, please contact us immediately.


Geographic Scope


We provide services exclusively to clients in Colorado. While visitors may access our Site globally, we do not provide services or collect intentional data from individuals outside of Colorado.


How We Safeguard Information


We follow industry-standard practices and rely on SimplePractice to protect stored health data through encryption and secure protocols. While no system is completely secure, we take all reasonable steps to protect your data.


Transfer of Data Outside the EEA


We do not specifically target or collect data from EEA residents. If such data is inadvertently collected via Google Analytics, it is handled under Google’s data protection policies. We do not transfer personal data internationally for clinical use.


Advertisements and Marketing


We do not serve third-party advertisements or use retargeting tools. We may send service-related communication, but we do not send marketing emails or promotional content.


Corporate Transactions


If Frontline Counseling is involved in a merger, acquisition, or sale, your information may be transferred to the new entity in compliance with applicable privacy laws.


Third Party Sites


Our Privacy Policy does not apply to third-party websites or services linked on our Site. We encourage you to read the privacy policies of any third-party services you interact with.


Updates to This Privacy Policy


We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of any changes.


How to Contact Us


If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:


Frontline Counseling
 10 Boulder Crescent St
 Colorado Springs, CO 80903
 Email: megan@frontlinecc.org
 Phone: (719) 757-0550